The past two decades have seen a rapid evolution in the telecom services and
information technology industry. Processing requirements have grown more
complex. Due to convergence, globalization, and pure customer demand, financial
service delivery channels have broadened. Today, you must use technology
strategically throughout your organization to maximize operational efficiency
and improve performance. Strategic partnerships can turn IT into a competitive
The key challenges for Software industry today is to create, leverage, retain and thereby derive targeted optimum value from customer relationships over their lifetime. A combination of deep customer knowledge, highly parameterized transaction management and real time straight through processing can fulfill this ever-growing demand. And the challenge is do so profitably while managing risk.
CRM and e-commerce solutions
Application software design, development, implementation, training and support in the areas of call center management billing, extracting call reports, web based traffic analysis, and e-sales.
Integration with a variety of electronic delivery channels such as CTI, telemarketing, Internet, and call center operations
Facilities management, outsourcing and system integration services
Performance measurement, review and tuning services